International car rental agency Auto Europe expects to save $700,000 a year by moving to a cloud-based unified communications (UC) and contact center system from 8x8 (EGHT). In addition, Auto Europe CIO Dan Petlon (pictured above) told the Daily Cloud in an exclusive interview, the car rental agency is getting better call quality, many new calling features, and the intelligence of a modern contact center system. Auto Europe is a car rental broker, meaning it does not own its own fleet of cars, but instead buys capacity from traditional car rental firms, and then sells rentals to consumers, typically at lower prices than the list prices of the well-known car rental firms. Auto Europe has 600 employees, divided between its headquarters in Portland, Maine and its European office in Munich, Germany, with a smaller number of employees in Australia. The company books about two million transactions a year, with a total booking value of $500 million and before the transition to a cloud-based UC system, Auto Europe was paying about $1.8 million for the same process.
Headquartered in Portland, Maine, Auto Europe has provided international car rental services for travelers to Europe for more than 60 years. In addition to car rentals, Auto Europe offers travel services such as cruise, airline, and hotel bookings, as well as exotic/luxury rentals for VIP travelers, who often require 24/7 customer service miles away from home.
“We are honored that Auto Europe, a global industry leader, has entrusted its business communications to 8x8,” said Vik Verma, Chief Executive Officer of 8x8. “As the only provider of a fully-integrated Enterprise Communications as a Service solution, 8x8 continues to win mid-market and enterprise customers that are looking for a trusted partner to help move them to cloud and upgrade their communications capabilities for improved business productivity and cost savings.” Auto Europe who has chosen 8×8 to roll out cloud-based unified communications (UC) to manage its global office telephony for 600 users and call centers for 300 seats across the US, Australia, and Germany. NetSuite, a provider of cloud-based ERP and omnichannel commerce software, selected 8×8 to replace its existing legacy communication system for 4,500 employees worldwide. And Regus, a global workplace provider that operates over 2,500 business centers worldwide across 106 countries uses 8×8.
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